Shipping Policy

All orders placed with Zenith Naturals are subject to the following shipping terms. By completing your purchase, you acknowledge and accept these conditions regarding delivery timelines and carrier responsibility.

1. Processing & Handling

Standard order processing occurs on the next business day (Monday–Friday, excluding regional and carrier holidays). Orders placed on weekends or holidays will be processed the following business day.

2. Carriers & Estimated Timelines

We utilize a network of third-party carriers, including USPS, UniUni, and GOFO Express, depending on the destination and logistics efficiency.

  • Delivery Estimate: Standard shipping typically takes 7–10 business days from the date of dispatch.
  • Non-Guaranteed Dates: All delivery dates provided are good-faith estimates. Zenith is not liable for delays caused by weather, customs, high-volume periods, or carrier-specific logistical issues.

3. Delivery Limitations (No Home Delivery Guarantee)

Under our standard shipping tier, home delivery is not guaranteed.

  • Carrier Discretion: The final delivery method is determined by the carrier. In certain areas or under specific conditions, carriers (such as USPS) may require the customer to pick up the package at a local post office or designated collection point.
  • Standard Service: Choosing standard shipping at checkout constitutes an agreement to collect the package from a carrier facility if home delivery is unavailable.

4. Risk of Loss & Theft Protection

Once a package is marked as "Delivered" by the carrier tracking system, Zenith' liability ends.

  • Theft/Loss: We are not responsible for "porch piracy," stolen packages, or items lost after confirmed delivery.
  • Ancillary Services: Customers who wish to bypass these restrictions must purchase specific "Shipping Upgrades" (such as Theft Protection, Shipping Insurance, or Home Delivery Guarantee) at the time of checkout. Each of these add-ons is governed by its own specific terms provided in the product description.

5. Tracking Responsibility

A tracking number will be issued via email upon shipment. It is the customer's responsibility to monitor the tracking progress. If a package is returned to our facility because it was not collected from the post office or because an incorrect address was provided, the customer will be responsible for reshipping fees.

Support: For tracking assistance, please contact contact@support-zenith.com. Note that we cannot override carrier delivery decisions once a package is in transit.