Refund policy

Last updated: September 9, 2026

This Refund & Return Policy covers physical products purchased directly from Zenith. Zenith VIP billing is governed by the separate Subscription & VIP Club Policy.

1. Standard returns for unused products

You may request a return of an unused product within 14 calendar days after delivery. The product must be unopened, with seals intact, and in its original retail condition. Proof of purchase is required. Contact us before shipping anything so we can confirm eligibility and provide the correct return instructions and return address.

2. 90-day satisfaction guarantee

A first eligible order of Zenith Shilajit Gummies is covered by our separate 90-Day Money Back Guarantee. An opened product may qualify when the product was used as directed and the request is made within 90 days after delivery. The guarantee is limited to one first-order claim per customer, household, and payment method. We do not require a daily photo or video log.

3. Damaged, defective, or incorrect items

Inspect the package promptly after delivery. If an item arrives damaged, defective, incomplete, or different from what you ordered, contact us as soon as reasonably possible with the order number and a description of the problem. We may request reasonable photographs of the item and packaging. When the problem is confirmed, Zenith will provide an appropriate replacement, reshipment, refund, or return instructions and will cover authorized return shipping.

4. Return authorization and address

Returns must be authorized before shipment. The correct processing address may differ from our business correspondence address and may be a domestic or international facility. Do not send a return to the business address unless our support team specifically instructs you to do so. Unauthorized or misdirected returns may be delayed or rejected.

5. Return shipping

For an ordinary unused-product return or satisfaction claim, the customer is responsible for tracked return shipping unless applicable law requires otherwise. Zenith pays authorized return shipping for a confirmed damaged, defective, or incorrect item. Original expedited-shipping charges and optional shipping-protection charges are non-refundable unless the refund is required because of Zenith's error or applicable law.

6. Inspection and deductions

Returned items are inspected after receipt. We may deny an ordinary return if the product is opened, materially damaged after delivery, missing, or outside the applicable period. This does not limit an eligible 90-day satisfaction claim or rights concerning a defective or incorrect product. We do not charge a restocking fee for an eligible return.

7. Non-returnable items

Gift cards, downloadable or digital content already supplied, personalized items, items marked final sale before purchase, and products that cannot be returned for health or hygiene reasons after opening are not eligible for an ordinary 14-day return, except where required by law. The separate 90-day guarantee remains available for qualifying Zenith Shilajit Gummies.

8. Refund method and timing

Approved refunds are issued to the original payment method. We generally initiate an approved refund within three business days after approval. Your bank or payment provider may require an additional 5-10 business days to post the credit. We will notify you when the refund is initiated.

9. Membership billing

Product returns do not automatically cancel Zenith VIP. Cancel membership separately using the online cancellation form, by email, or by phone. If a VIP charge occurs after an effective cancellation request, contact us so we can investigate and refund any confirmed post-cancellation charge.

10. Charge questions and statutory rights

Please contact us before initiating a payment dispute so we have an opportunity to investigate and resolve the matter promptly. Nothing in this policy limits warranties, remedies, cooling-off rights, or other consumer protections that cannot lawfully be waived.

11. Start a return or refund

Email contact@support-zenith.com with your name, order number, the item involved, and whether it is unopened, opened, damaged, defective, incomplete, or incorrect. You may also call +1 (888) 836-2896, Monday-Friday, 9:00 a.m.-5:00 p.m. Eastern Time.