Shipping policy

Last updated: September 9, 2026

This Shipping Policy applies to physical-product orders placed directly with Zenith. The shipping method, price, and available destination options shown at checkout control for that order.

1. Order processing

Orders are generally prepared on the next business day, Monday-Friday excluding holidays. Processing may take longer during high-volume periods, inventory reviews, address verification, fraud screening, or events outside our reasonable control. An order cannot be guaranteed to change or cancel after processing begins.

2. Carriers and delivery estimates

Zenith may use USPS, UniUni, GOFO Express, or another qualified carrier based on destination and service availability. Standard delivery typically takes 7-10 business days after dispatch. Delivery dates are estimates rather than guarantees. Weather, customs, carrier disruptions, remote destinations, and seasonal volume may cause delays.

3. Shipping charges

Any shipping charge, free-shipping offer, expedited option, tax, or optional shipping service is displayed before payment. Free shipping does not guarantee a particular carrier or delivery date. Optional shipping protection or upgraded delivery services are governed by the terms displayed with those options.

4. Address accuracy and changes

You are responsible for providing a complete, deliverable address. Contact us immediately if you notice an error. We will try to help, but we cannot guarantee a change after an order enters processing or the carrier network. Additional charges caused by an incorrect or incomplete address may be deducted from a refund or charged before reshipment where permitted by law.

5. Tracking

When tracking is available, it is sent to the email address associated with the order. Tracking may take time to update after a label is created. Customers should monitor tracking and respond promptly to carrier notices or pickup instructions.

6. Delivery method and pickup

Home delivery is not guaranteed for every address under every service. A carrier may deliver to a mailbox, parcel locker, reception desk, safe location, local post office, or designated collection point. A carrier-requested pickup is considered part of the selected delivery service. Bring any identification or notice required by the carrier.

7. Delays, lost packages, and delivered scans

If tracking stalls or a package appears lost, contact us so we can review the shipment and, when appropriate, open a carrier inquiry. If tracking shows delivered but the package cannot be found, check the delivery location, household members, building staff, neighbors, and the carrier first, then contact us promptly. To the extent permitted by law, risk of loss transfers when the carrier records delivery to the supplied address or designated collection point. This does not limit rights concerning a misdelivery, defective product, or remedy that cannot lawfully be waived.

8. Damaged, incomplete, or incorrect deliveries

Contact us promptly with the order number, description, and reasonable photographs of the package and item. Keep the packaging until the matter is resolved. For a confirmed problem, we will provide an appropriate replacement, reshipment, refund, or authorized return instructions.

9. Returned-to-sender and unclaimed packages

If a package is returned because of an incorrect address, refusal, failed delivery, or failure to collect it, contact us. We may offer reshipment after payment of any new shipping charge or issue a refund for eligible products after deducting non-refundable carrier costs, where permitted by law.

10. International shipments

Availability varies by destination. International recipients are responsible for duties, taxes, customs charges, import restrictions, and information requested by customs unless checkout expressly states otherwise. Customs delays are outside Zenith's control. Do not order a product that is restricted at the destination.

11. Support

For shipping help, email contact@support-zenith.com or call +1 (888) 836-2896, Monday-Friday, 9:00 a.m.-5:00 p.m. Eastern Time.